Aspen Expeditions requires a full credit card or cash/check payment to hold your reservation. If you choose to cancel within 14 days of a scheduled trip, you will be charged full price. Outside of 14 days of your trip, we would be happy to work out a date to reschedule. If you choose to cancel 2 weeks or more (4 weeks or more for multi-day trips of 6+ people) prior to your scheduled trip, you will receive a full refund. If your guide decides that weather makes your scheduled trip a no-go, we will work with you to reschedule, give you a credit, or refund your trip. Given that mountain travel has so many extenuating & unavoidable variables, travel insurance is highly recommended.
For weather and extenuating circumstances: if when you reach the trailhead and the guide calls the day off, you will be entitled to a full reschedule. If the trip begins (0-2 hours in), you will be charged for a full day hike, with a credit in the difference of price, which can go towards a rescheduled trip with us. After 2 hours into the day, full payment for the scheduled trip is due.
Additional peak policy: The safety of our clients and our guides is our number one priority. One way we ensure this is by working under a time plan for each peak. The weather forecast, hours of daylight and client speed dictate each time plan. We will be well off our mountains before any forecasted weather is to arrive. In addition, we do have time limits for each peak. This is determined by the hours of daylight we have and the weather forecast for the day. These time plans ensure that we are not in “technical” terrain in the dark in the early mornings or early evenings. We certainly appreciate our clients’ wishes to summit regardless of how long it takes. However our guides are often doing back to back peak days and to ensure both the clients and guides safety we do have turnaround times on each peak. These turnaround times are at our guide’s discretion and based upon weather, daylight and overall client movement. Please call the office for more insight into our specific peak time plans and turnaround times.